Cancellation policy
VELURA — CANCELLATION POLICY
Our Promise
At Velura we believe in complete flexibility. You are never locked in to any purchase or subscription. Cancel, pause, or modify your order anytime — no questions asked, no fees ever.
One-Time Purchase Cancellation
Before Order Is Dispatched:
- ✅ Email support@veluraoil.com immediately
- ✅ Include your order number
- ✅ We will cancel and refund in full
- ✅ Refund processed within 5-7 business days
After Order Is Dispatched:
- ❌ Order cannot be cancelled once shipped
- ✅ You can request a refund under our 90-Day Money Back Guarantee
- ✅ No need to return the product
- ✅ Full refund issued within 5-7 business days
Subscription Cancellation
Our Subscribe & Save plan can be cancelled anytime:
| Action | How |
|---|---|
| Cancel subscription | Email support@veluraoil.com |
| Pause subscription | Email support@veluraoil.com |
| Change frequency | Email support@veluraoil.com |
| Update address | Email support@veluraoil.com |
| Change quantity | Email support@veluraoil.com |
Important:
- ✅ Cancel anytime — no fees ever
- ✅ No minimum subscription period
- ✅ Cancel before next billing date to avoid next charge
- ✅ We respond within 24 hours
- ✅ Cancellation confirmed via email
Subscription Cancellation Timeline
| When You Cancel | What Happens |
|---|---|
| Before billing date | No charge for next cycle |
| After billing date | Current cycle fulfilled, no future charges |
| After order shipped | Current order delivered, subscription cancelled |
How To Cancel Step By Step
Step 1 — Email support@veluraoil.com Step 2 — Subject line: "Cancel My Subscription" Step 3 — Include your order number or email used at checkout Step 4 — We confirm cancellation within 24 hours Step 5 — You receive cancellation confirmation email
Refunds On Cancelled Subscriptions
| Situation | Refund |
|---|---|
| Cancelled before dispatch | ✅ Full refund |
| Cancelled after dispatch | ✅ Full refund under 90-Day Guarantee |
| Already used product | ✅ Still eligible under 90-Day Guarantee |
Bundle Purchase Cancellation
If you purchased a bundle (2-Pack or 3-Pack):
- ✅ Same cancellation policy applies
- ✅ Full bundle refunded if cancelled before dispatch
- ✅ 90-Day Money Back Guarantee applies after dispatch
- ✅ No need to return products
No Hidden Fees — Ever
At Velura we never charge:
- ❌ Cancellation fees
- ❌ Early termination fees
- ❌ Restocking fees
- ❌ Return shipping fees
- ❌ Processing fees
Cancelling is always 100% free.
Contact Us To Cancel
📧 Email: support@veluraoil.com 🌐 Website: veluraoil.com 📍 Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA 🕐 Available: 24 hours a day, 7 days a week
Last updated: June 9, 2026