VELURA — CONTACT US PAGE
We're Here To Help 💕
Have a question about your order, our products, or anything else? Our customer support team is ready to help you. We typically respond within 24-48 hours.
Contact Details
📧 Email support@veluraoil.com (Best way to reach us — we respond within 24-48 hours)
🌐 Website veluraoil.com
📍 Business Address 30 N Gould St Ste R Sheridan, WY 82801 United States
Support Hours
| Day | Hours |
|---|---|
| Monday | 24/7 |
| Tuesday | 24/7 |
| Wednesday | 24/7 |
| Thursday | 24/7 |
| Friday | 24/7 |
| Saturday | 24/7 |
| Sunday | 24/7 |
What We Can Help With
✅ Order status and tracking ✅ Returns and refunds ✅ Product questions ✅ Subscription changes ✅ Damaged or missing items ✅ General enquiries
Before You Contact Us 👇
You may find your answer faster here:
Where is my order? Check your email for tracking information. Orders take 1-3 business days to process and 8-11 business days to deliver.
How do I return my order? We offer a 90-Day Money Back Guarantee. Simply email support@veluraoil.com with your order number.
How do I cancel my subscription? Email support@veluraoil.com with your order number and we will cancel immediately with no fees.
I received a damaged item — what do I do? Email support@veluraoil.com with photos of the damage within 7 days and we will send a free replacement.
Response Time Guarantee
| Query Type | Response Time |
|---|---|
| Order issues | Within 24 hours |
| Refund requests | Within 24-48 hours |
| General questions | Within 48 hours |
| Damaged items | Within 24 hours |
Last updated: June 9, 2026