VELURA — RETURN & REFUND POLICY
Our 90-Day Money Back Guarantee
At Velura, we stand behind every bottle we sell. If you're not completely satisfied with your results, we'll refund you in full — no questions asked. You have a full 90 days from the date of purchase to request a refund.
Eligibility For Refund
You are eligible for a full refund if:
|
How To Request A Refund
Step 1 — Email us at support@veluraoil.com Step 2 — Include your order number and reason Step 3 — Our team responds within 24-48 hours Step 4 — Refund processed within 5-7 business days
Refund Processing Time
| Payment Method | Refund Time |
|---|---|
| Credit Card | 5-7 business days |
| Debit Card | 5-7 business days |
| PayPal | 3-5 business days |
Do I Need To Return The Product?
No. You do not need to return the product to receive your refund. We trust our customers and want the process to be as simple as possible.
Damaged Or Incorrect Items
If you received a damaged or incorrect item:
|
Late Or Missing Refunds
If you haven't received your refund:
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Shipping Costs
- Original shipping costs are non-refundable
- You do not need to ship the product back
- Return shipping is never required
Subscription Cancellations
If you are on our Subscribe & Save plan:
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Contact Us
For any questions about returns or refunds:
📧 Email: support@veluraoil.com 🌐 Website: veluraoil.com 🕐 Response time: Within 24-48 hours