Refund policy

VELURA — RETURN & REFUND POLICY

---

Our 90-Day Money Back Guarantee

At Velura, we stand behind every bottle we sell. If you're not completely satisfied with your results, we'll refund you in full — no questions asked. You have a full 90 days from the date of purchase to request a refund.

---

Eligibility For Refund

You are eligible for a full refund if:

• ✅ You request a refund within 90 days of purchase
• ✅ You have used the product consistently as directed
• ✅ You contact us at support@veluraoil.com
• ✅ You provide your order number

---

How To Request A Refund

Step 1 — Email us at support@veluraoil.com Step 2 — Include your order number and reason Step 3 — Our team responds within 24-48 hours Step 4 — Refund processed within 5-7 business days

---

Refund Processing Time

---

Do I Need To Return The Product?

No. You do not need to return the product to receive your refund. We trust our customers and want the process to be as simple as possible.

---

Damaged Or Incorrect Items

If you received a damaged or incorrect item:

• Contact us within 7 days of delivery
• Email support@veluraoil.com with photos
• We will send a free replacement immediately
• No need to return the damaged item

---

Late Or Missing Refunds

If you haven't received your refund:

• Check your bank account again
• Contact your credit card company — it may take time to post
• Contact your bank — processing times vary
• If still not received — email support@veluraoil.com

---

Shipping Costs

• Original shipping costs are non-refundable
• You do not need to ship the product back
• Return shipping is never required

---

Subscription Cancellations

If you are on our Subscribe & Save plan:

• Cancel anytime with no fees
• Email support@veluraoil.com to cancel
• Cancel before your next billing date to avoid next charge
• No cancellation fees ever

---

Contact Us

For any questions about returns or refunds:

📧 Email: support@veluraoil.com 🌐 Website: veluraoil.com 🕐 Response time: Within 24-48 hours