Shipping policy
VELURA — SHIPPING POLICY
Our Shipping Promise
At Velura we work hard to get your order to you as quickly as possible. Every order is carefully packed and dispatched to ensure your Cyperus Rotundus Oil arrives safely and in perfect condition.
Order Processing Time
| Step | Timeframe |
|---|---|
| Order confirmation | Immediately via email |
| Order processing | 1-3 business days |
| Dispatched | Within 3 business days |
| Tracking sent | Within 3-5 business days |
Business days are Monday through Friday, excluding public holidays.
Delivery Timeframes
| Country | Estimated Delivery |
|---|---|
| 🇺🇸 United States | 8-11 business days |
| 🇬🇧 United Kingdom | 8-12 business days |
| 🇦🇺 Australia | 9-14 business days |
| 🇨🇦 Canada | 8-12 business days |
| 🇩🇪 Germany | 9-12 business days |
| 🇫🇷 France | 9-12 business days |
| 🇳🇱 Netherlands | 9-12 business days |
| 🇦🇪 UAE | 9-12 business days |
| 🌍 Rest of World | 10-15 business days |
Note: These are estimated timeframes and not guaranteed. Delivery times may vary due to customs processing, postal delays, or peak seasons.
Shipping Costs
| Order Value | Shipping Cost |
|---|---|
| All orders | FREE ✅ |
We offer free worldwide shipping on every order — no minimum spend required.
Tracking Your Order
Once your order is dispatched you will receive:
- ✅ A shipping confirmation email
- ✅ Your tracking number
- ✅ A link to track your package
To track your order:
- Visit the tracking link in your email
- Enter your tracking number
- Check real-time delivery updates
If you haven't received tracking information within 5 business days of your order please contact us at support@veluraoil.com
Customs & Import Duties
For international orders please note:
- Velura ships from our fulfillment center
- Import duties and taxes may apply depending on your country
- These charges are the responsibility of the customer
- Velura has no control over customs fees
- We cannot predict customs charges for your country
- Customs processing may add additional days to delivery
We recommend checking your country's import regulations before ordering.
Lost Or Delayed Orders
If your order hasn't arrived within the estimated timeframe:
Step 1 — Check your tracking link for updates Step 2 — Check with your local post office Step 3 — Wait 3 additional business days Step 4 — Contact us at support@veluraoil.com
We will investigate and resolve all lost order claims within 5-7 business days.
If your order is confirmed lost we will:
- ✅ Send a free replacement order OR
- ✅ Issue a full refund — your choice
Wrong Address
Please ensure your shipping address is correct at checkout. Velura is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an address error:
- Email support@veluraoil.com immediately
- Include your order number
- We will do our best to update before dispatch
- Once dispatched address changes are not possible
Damaged Items
If your order arrives damaged:
- Contact us within 7 days of delivery
- Email support@veluraoil.com with photos
- We will send a free replacement immediately
- No need to return the damaged item
Multiple Item Orders
If you order multiple items:
- All items ship together in one package
- Bundle orders are shipped as one shipment
- Subscription orders ship separately each month
Subscription Shipping
For Subscribe & Save customers:
- ✅ Free shipping on every subscription order
- ✅ Automatically shipped every 30 days
- ✅ Tracking provided for every shipment
- ✅ Cancel anytime before next billing date
Contact Us
For any shipping questions or concerns:
📧 Email: support@veluraoil.com 🌐 Website: veluraoil.com 📍 Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA 🕐 Response time: Within 24-48 hours
Last updated: June 9, 2026