VELURA — PRIVACY POLICY

Introduction

At Velura we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit veluraoil.com or make a purchase from us.

By using our website you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information You Provide:

Information Collected Automatically:

Information From Third Parties:

2. How We Use Your Information

We use your information to:

✅ Process and fulfill your orders ✅ Send order confirmation and tracking emails ✅ Respond to customer service requests ✅ Process returns and refunds ✅ Send promotional emails (with your consent) ✅ Improve our website and products ✅ Comply with legal obligations ✅ Prevent fraud and unauthorized transactions ✅ Show you relevant ads on Facebook and Instagram

3. Meta Pixel & Tracking

Our website uses the Meta Pixel (Facebook Pixel) which:

• Tracks visits to our website
• Tracks purchases and add to cart events
• Helps us show relevant ads to people who visited our site
• Helps us find new customers similar to our existing ones

You can opt out of Meta's data collection at: facebook.com/settings/ads

4. Cookies

Our website uses cookies to:

• Keep items in your shopping cart
• Remember your preferences
• Analyze website traffic
• Enable marketing features

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Types of cookies we use:

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

Service Providers:

Legal Requirements: We may disclose your information if required by law or to protect the rights and safety of Velura, our customers, or others.

6. Data Security

We take the security of your data seriously:

• ✅ All payments processed via SSL encryption
• ✅ We never store credit card details
• ✅ Our website uses HTTPS encryption
• ✅ Access to personal data is strictly limited
• ✅ Regular security monitoring

However no method of transmission over the internet is 100% secure. While we strive to protect your data we cannot guarantee absolute security.

7. Your Rights

Depending on your location you have the right to:

All Customers:

• ✅ Access your personal data
• ✅ Correct inaccurate data
• ✅ Request deletion of your data
• ✅ Opt out of marketing emails
• ✅ Withdraw consent at any time

EU/UK Customers (GDPR):

• ✅ Right to data portability
• ✅ Right to restrict processing
• ✅ Right to object to processing
• ✅ Right to lodge a complaint with supervisory authority

California Customers (CCPA):

• ✅ Right to know what data is collected
• ✅ Right to delete personal information
• ✅ Right to opt out of sale of data
• ✅ Right to non-discrimination

Australian Customers:

• ✅ Rights under the Australian Privacy Act 1988
• ✅ Right to access and correct your information

8. Email Marketing

If you subscribe to our email list:

• You will receive promotional emails from Velura
• You can unsubscribe at any time
• Every email contains an unsubscribe link
• We will remove you within 10 business days of request

To unsubscribe email: support@veluraoil.com

9. Children's Privacy

Our website is not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information please contact us immediately at support@veluraoil.com

10. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for all international transfers in compliance with applicable data protection laws.

12. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill your orders
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Order information is typically retained for 7 years for accounting purposes.

13. Changes To This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

14. Contact Us

For any privacy questions or requests:

📧 Email: support@veluraoil.com 🌐 Website: veluraoil.com 📍 Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA 🕐 Response time: Within 24 hours — 24/7

Last updated: June 9, 2026